ServerProgress Privacy Policy

Privacy on the Internet
Wave Point Media Inc. / ServerProgress respects the privacy of its Internet users and will protect that privacy as vigorously as possible.

Wave Point Media Inc. / ServerProgress does not collect information that personally identifies individuals except when individuals provide such specific information on a voluntary basis. There may be occasions where specific personal information is requested before an individual can enter certain sections of a Wave Point Media Inc. / ServerProgress site. For example, our helpdesk/ticket system requires a client to register before being able to track support tickets.

In all such cases, Wave Point Media Inc. / ServerProgress will collect only information that is voluntarily provided by the user and undertakes that such information will be kept strictly confidential. Individual information provided to Wave Point Media Inc. / ServerProgress to gain access to any of its sites will not be sold or made available to a third party.

Wave Point Media Inc. / ServerProgress does reserve the right, however, to perform statistical analyses of user behaviour and characteristics, in order to measure interest in ,and use of, the various sections of its sites so as to improve design and navigation and to gather marketing information for our own use. Only aggregated data from these analysis, not individual data, will be used for this purpose.

As well, users should be aware that certain non-personal information and data may be automatically collected by Wave Point Media Inc. / ServerProgress through the operation of what are called "cookies". "Cookies" are small text files that identify an individual computer's browser entering a web site. They allow the site to track that browser's movement through the site over several sessions. Through cookies, a web site can recognize repeat users, facilitate the user's access to and use of the site and allow a site to track usage behaviour that will allow content improvements. Wave Point Media Inc. / ServerProgress uses cookies only for the above-mentioned purposes and will not use them to identify users or to track non-Wave Point Media Inc. / ServerProgress usage.

If you do not want a cookie placed on your computer by Wave Point Media Inc. / ServerProgress, you may disable cookies altogether by modifying the Preferences section of your Netscape or Internet Explorer browser (under Edit/Preferences/Advanced). Note that it is possible that some aspects of Wave Point Media Inc. / ServerProgress sites may be unavailable to you if you choose this option.

If you have no problem accepting cookies, but wish to be informed of their appearance, you may turn on a warning prompt by modifying the cookie warning section in Edit/Preferences/Advanced.


Privacy Standards
Wave Point Media Inc. / ServerProgress privacy provisions are based on the CSA International's Model Code for the Protection of Personal Information, recognized as a national standard in 1996. The standard addresses the ways in which organizations collect, use and disclose personal information. It also addresses the rights of individuals to have access to their personal information and to have it corrected if necessary.

The code's 10 principles are:

Accountability An organization is responsible for personal information under its control and shall designate an individual or individuals who are accountable for the organization's compliance with these principles.

Identifying Purposes The purposes for which personal information is collected shall be identified by the organization at or before the time the information is collected.

Consent The knowledge and consent of the individual is required for the collection, use or disclosure of personal information, except where inappropriate.

Limiting Collection The collection of personal information shall be limited to that which is necessary for the purposes identified by the organization. Information shall be collected by fair and lawful means.

Limiting Use, Disclosure, and Retention Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information shall be retained only as long as necessary for the fulfilment of these purposes.

Accuracy Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.

Safeguards Personal information shall be protected by security safeguards appropriate to the sensitivity of the information.

Openness An organization shall make readily available to individuals specific information about its policies and practices relating to the management of personal information.

Individual Access Upon request, an individual shall be informed of the existence, use and disclosure of his or her personal information and shall be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

Challenging Compliance An individual shall be able to address a challenge concerning compliance with the above principles to the designated individual or individuals accountable for the organization's compliance.